Privacy Policy

Privacy Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Creators United Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact info@creatorsunited.co.uk Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998. / GDPR.

Information collected

We collect information from visitors to this website for through the use of online forms and the contact us pages.

We collect your details when you email us with an enquiry.

In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Policy for more details.

Use of personal information

We process personal information collected via this website for the purposes of:

Providing information about products and services

Providing and personalising our services

Dealing with your enquiries and requests

Administration and accounts relating to our suppliers or customers

Data Capture Information

We will send you information according to the preferences you submitted via our data capture form/online form. If you would like to change these preferences at please email us at info@creatorsunited.co.uk

Marketing

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed our order form/data capture form/online form. If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact info@creatorsunited.co.uk

Disclosures

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject Access Requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please contact info@creatorsunited.co.uk - Please note that we reserve the right to charge a fee of £10 for any such request.

Internet based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org. We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website. By continuing to use this site you are agreeing to the use of cookies as detailed above.

Email Confidentiality Notice

Emails sent by Creators United Ltd representatives may be private and confidential. If you believe you have received an email in error please notify us and remove it from your system.

Email Monitoring

Creators United Ltd may monitor email traffic data and also the content of email for the purposes of spam detection and email delivery diagnosis.

Telephone Call Recording

Creators United Ltd may record Telephone and Video Calls between you and us to –

record evidence of business exchanges
review whether quality standards are being met
ensure our business complies with regulations
prevent and detect criminal activity
investigate the suspicious use of a network

Recorded call are kept for 90 days before deletion.

*Creators United CRM*

The Creators United CRM (Customer Relationship Management system) is used internally by Creators United Ltd to manage relationships with creators, brands, campaigns, financial data, and performance analytics.

As part of the CRM, we may collect and process the following types of personal data:

Creator and client contact details (such as name, email address and social handles)
Campaign information, including deliverables, timelines and financial terms
Financial data including invoices, payments and expenses
Social media performance data (such as follower counts, views, engagement metrics and content performance)

This data is used strictly for business operations, including:

Managing creator and brand relationships
Tracking campaign performance and deliverables
Financial management, invoicing and reporting
Internal analytics and business decision making

Where social media data is processed, this may be obtained via publicly available sources or via authorised integrations with third-party platforms (such as YouTube, Instagram or TikTok), where permission has been granted.

All CRM data is stored securely and access is restricted to authorised personnel only. We do not sell or share this data with third parties except where required to deliver services or comply with legal obligations.

*Creators United Portal*

The Creators United Portal is a secure online platform provided to creators to manage their profiles, connect social media accounts, upload documents, and access performance insights.

Account Access and Authentication

Access to the portal is provided via secure authentication powered by a third-party authentication provider.

When you log in:

Your email address and password are processed securely by our authentication provider
Creators United Ltd does not store, process, or have access to your password at any time
Upon successful login, a secure session is created to allow access to the platform

Information Collected via the Portal

When using the portal, we may collect and process the following information:

Account information (such as name and email address)
Creator profile and account association data
Connected social media account information
Social media performance data (such as followers, views, engagement and content metrics)
Uploaded documents (such as invoices, contracts or other files)
Platform usage data and activity within the portal

Social Media Integrations (OAuth)

The portal allows you to connect social media accounts (such as YouTube, Instagram or TikTok) using secure OAuth authentication.

When connecting an account:

You will be redirected to the relevant platform to log in securely
Creators United Ltd does not have access to or store your social media login credentials
We receive an access token from the platform, which allows us to retrieve authorised data

These access tokens are used solely to:

Display account and performance data
Provide analytics and insights
Support platform features and integrations

Use of Personal Data

Data collected through the portal is used for the purposes of:

Providing and maintaining the portal and its features
Delivering analytics and performance insights
Managing creator accounts and associated services
Supporting campaign reporting and business operations
Improving platform functionality and user experience

Data Security

We take appropriate technical and organisational measures to protect your data, including:

Secure authentication and session management
Access controls to ensure users can only access their own data
Secure storage of data and platform tokens
Restricted access to authorised personnel only

User Control and Data Rights

You retain control over your data and connected accounts:

You may disconnect social media accounts at any time
You may revoke access directly through the relevant platform

You may request access to, correction of, or deletion of your personal data by contacting us

Amendments

Please note that this privacy policy is subject to change from time to time. It was last reviewed and updated in March 2026.